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Claim Your Spot →Last updated: 14/03/2026
Welcome to Cargoqon. These Terms of Service ("Terms") govern your access to and use of the Cargoqon marketplace platform operated by Cargoqon s.r.o., a company registered in the Slovak Republic.
By creating an account or using our platform, you agree to these Terms and our Privacy Policy. If you do not agree, you may not use Cargoqon. These Terms apply equally to carriers (transport companies) and senders (businesses shipping goods).
Cargoqon is a marketplace that connects carriers and senders directly. We provide the technology, matching algorithm, and payment infrastructure — but we are not a party to the shipping contracts between users.
Cargoqon is not a carrier, freight forwarder, or logistics provider. We do not take possession of cargo, set shipping rates, or control how carriers execute deliveries. When a booking is confirmed through our platform, the contractual relationship is directly between the carrier and the sender.
Our role is to facilitate discovery, matching, booking, and payment — making the process faster, cheaper, and more transparent than traditional spedition.
To use Cargoqon, you must register a business account. You agree to provide accurate, current, and complete information — including your company name, registration number, VAT ID, and contact details.
You are responsible for maintaining the confidentiality of your account credentials. All activity under your account is your responsibility. Notify us immediately if you suspect unauthorized access.
Carrier access requires an annual subscription:
All carriers must maintain valid insurance throughout their membership:
Carriers must hold valid transport licenses as required by applicable law (CMR, EKMT, or national licenses). You are solely responsible for regulatory compliance in all jurisdictions where you operate.
You set your own rates freely. You may accept or decline any load at your discretion. Once you accept a booking, it becomes a binding commitment to the sender.
If you need to cancel an accepted booking, you must do so at least 24 hours before the scheduled pickup. Late cancellations may result in penalties, including reduced visibility in matching and, for repeated violations, account suspension.
Senders pay a per-booking fee:
You must provide accurate cargo information including weight, dimensions, type, and any hazardous material classifications. Inaccurate descriptions that result in carrier damages or regulatory violations are your responsibility.
Payment to the carrier is due within 14 days of confirmed delivery. Cargoqon facilitates payment processing but is not responsible for disputes over cargo condition or delivery quality — these are between you and the carrier.
You may cancel a booking free of charge before a carrier accepts it. After carrier acceptance, cancellation fees apply: 24+ hours before pickup — 10% of booking value; under 24 hours — 25% of booking value.
Our algorithm matches loads with carriers based on routes, truck type, capacity, timing, and preferences. Matching suggestions are not guarantees — they are recommendations based on available data.
A booking is confirmed when a carrier accepts a load and the sender confirms. At that point, a direct contractual relationship is formed between the carrier and sender. Cargoqon is not a party to this contract.
Late payments incur interest at 0.05% per day, in accordance with Slovak commercial law. We may suspend your account after 30 days of non-payment.
Cargoqon's total liability to any user shall not exceed the total fees paid by that user in the 12 months preceding the claim. We are not liable for indirect, incidental, or consequential damages.
Carriers bear full liability for cargo during transport in accordance with the CMR Convention for international shipments and applicable national law for domestic shipments.
If a dispute arises between a carrier and sender:
The Cargoqon platform, including its software, design, matching algorithm, and content, is owned by Cargoqon s.r.o. and protected by intellectual property laws. These Terms do not grant you any ownership rights in our platform.
You retain ownership of the data you provide (routes, cargo descriptions, company information). By using the platform, you grant us a license to use this data for the purpose of providing and improving our services.
You may close your account at any time through your account settings or by contacting us. Carrier subscriptions are non-refundable for the current billing period upon voluntary termination.
We may suspend or terminate your account immediately for violation of these Terms, fraudulent activity, repeated late cancellations, or failure to maintain required insurance or licenses. We will provide notice and an opportunity to remedy the violation where practical.
We may modify these Terms at any time. For material changes, we will provide at least 30 days' notice via email or a prominent notice on the platform.
Continued use of Cargoqon after the notice period constitutes acceptance of the updated Terms. If you disagree with the changes, you may close your account before they take effect.
These Terms are governed by and construed in accordance with the laws of the Slovak Republic. Any disputes shall be resolved in the competent courts of Bratislava, Slovakia.
EU regulations — including GDPR and consumer protection directives — supersede these Terms where applicable. For cross-border transport, the CMR Convention applies.
If you have questions about these Terms or need to report a violation, contact us:
Cargoqon s.r.o.
Email: legal@cargoqon.com