Refund Policy

Cargoqon s.r.o. is committed to fair and transparent refund practices. This policy outlines how refunds work for all Cargoqon services.

Cargoqon is a B2B logistics marketplace. While B2B services are generally exempt from EU consumer cooling-off rules, we voluntarily offer a 14-day money-back guarantee on all subscriptions because we believe in earning your trust.

Founding member fee is a one-time payment. The following refund terms apply:

• Cancel anytime: You may cancel your founding member subscription at any time through your account settings or by emailing legal@cargoqon.com.
• Pro-rata refund: Upon cancellation, you will receive a pro-rata refund for the remaining unused portion of your current billing cycle.
• Founding discount: The one-time founding fee locks in lifetime 50% off. Your discounted rate (€580/year for carriers, 3% for senders) never increases.
• Cancellation takes effect immediately. You will retain access until the end of your current paid period.

Even though Cargoqon is a B2B service and is exempt from the EU consumer cooling-off period (Directive 2011/83/EU), we voluntarily offer a 14-day money-back guarantee on all subscriptions.

Within 14 days of your purchase date, you may request a full refund — no questions asked. This applies to all subscription types, including founding member subscriptions.

After Cargoqon launches, carrier subscriptions are subject to the following refund terms:

• Pro-rata refund if the platform is unavailable for more than 7 consecutive days due to issues on our end.
• The 14-day money-back guarantee applies to all new carrier subscriptions.
• Cancellation at any time with a pro-rata refund for the remaining period.

Sender transaction fees are handled as follows:

• No refund after a shipment has started (i.e., after carrier pickup).
• Full refund of the transaction fee if the booking is cancelled before carrier pickup.
• Disputes about cargo condition or delivery quality are between the carrier and sender. Cargoqon facilitates resolution but does not guarantee refunds for delivery disputes.

To request a refund or ask questions about this policy, contact us: